Question 1

Is SkinsMonkey legit?

Accepted Answer

${color}[#666666](This article will show you our online activities and prove how legit we are. We are a truly legit site and are committed to constantly enhancing our service!)

Answering to the most important question: yes, we are a legit site! On SkinsMonkey we guarantee safe, easy and fast trading. The reviews from our customers on Trustpilot are the best proof. You can go and check for yourself their genuine experiences with our site!

On SkinsMonkey we have a Live Support Chat where real people are available for customers everyday. You can contact the support team with any problem and they will gladly answer all your doubts. They will assist you in any processes and the only thing you have to do is ask!

| Check here how to contact our Live Support Chat!

We cooperate with different external companies, for example various payment providers. We want to provide the easiest and most friendly payment system, which everyone can use. The security on our site is guaranteed by huge payment providers such as Stripe or ZEN. You can also buy our Gift Cards on Kinguin.

You can also check our collabs with famous influencers who are using our site. You can __see

Question 2

What is a Backpack and where can I find it?

Accepted Answer

${color}[#666666](This article will help you understand how a Backpack works.)

Backpack is a place where all of your trade locked items that you bought or traded on SkinsMonkey are stored. All trade locked items after successful trade are automatically transferred here.

Where can I find my Backpack?

You can find your Backpack on the main page of SkinsMonkey (Trade Skins section). You can access it under the "Your offer" field and choose from the drop-down list.

You can also click this link to open the Backpack directly.

Question 3

What is SkinsMonkey?

Accepted Answer

${color}[#666666](This article will explain what SkinsMonkey is and how it works. It includes answers for the most popular questions and redirects you to more specific instructions.)

SkinsMonkey is an online skin trading website where you can trade, sell, and buy Counter-Strike 2 (CS:GO), Team Fortress 2, and RUST skins. It is not a marketplace, which makes quite a difference with available stock or current prices. Our site allows you to easily trade your old skins, buy new ones and sell any skins that you don’t need.

If you want to use our site, you have to register via Steam. We need the information about your Steam ID and your inventory to initiate the process of trading items. Do not worry, your personal information will not be misappropriated and we will not share it with anyone else. You can read our Privacy Policy here.

We use Steam trading option to deliver items, so you have to unlock this option on Steam. Check if you meet all needed requirements here.

We prepared the detailed instructions how to use our site. Check our basic articles: how to trade, how to buy, how to sell, how to deposit funds and much more!

Delivery process includes **trading wit

Question 4

How can I withdraw trade locked items?

Accepted Answer

${color}[#666666](This article will help you understand how to withdraw trade locked items.)

All trade locked items, after a successful transaction, are sent to your Backpack on SkinsMonkey. When the trade lock expires you can withdraw your item to your Steam inventory. To withdraw your item, please follow these steps:

Open your Backpack on SkinsMonkey

| If you want to learn more about the Backpack, click here

Hover your mouse over the item and click "Click to Withdraw"

A window pops up informing you that your item is being sent to you (status "Sending")

After a few seconds, the status of the transaction changes into two options of accepting the trade offer on Steam

Choose between accepting the trade offer in your browser or in Steam app

To receive your item on Steam click "Confirm trade contents"

![](https://storage.crisp.chat/users/helpdesk/website/1e0efe

Question 5

Why can I not trade?

Accepted Answer

${color}[#666666](This article will help you understand why you cannot trade.)

After you log into your SkinsMonkey account you may see information "Trade mode not available". It might mean two things:

You do not have an active Steam Guard Mobile Authenticator. If your Steam Guard is enabled, please click "Refresh Account" under the information panel.

| If you want to know how to activate Steam Guard Mobile Authenticator, click here

You are on Trade Hold on Steam. If your account is not restricted from trading, please click "Refresh Account" under the information panel.

| If you are not on trade hold and do not know what to do to be able to trade, see this article

What is Trade Hold?

Trade Hold is a restriction created by Steam that lasts from 2 hours to 15 days. It forbids items from leaving your Steam inventory. It was created mostly for people who do not have Steam Guard Mobile Authenticator active for at least 7 days, but can be triggered by different factors too. It gives you time to check all of your transactions on Steam to make sure your account was not compromised.

**During the trade hold all trades from you are bein

Question 6

How to receive up to 5$ for free?

Accepted Answer

${color}[#666666](This article will help you use the "5$ Bonus".)

On SkinsMonkey there is a special one-time use bonus code. It can be activated before a trade and once claimed, you will receive 5% of the trade value back. The maximum amount to receive is 5 USD when you trade for 100 USD or more. Do not forget to use it and enjoy your free balance!

Log in on SkinsMonkey and click the "Free 5$" tab on the top.

In the pop-up window enter the special code. If you do not find one on our social media, just use "MONKEY" and click the "Claim Bonus" button.

After successful use you see the confirmation in the top right corner. The information about bonus is displayed in the bottom left corner.

The more items you add to cart, the more bonus you receive! As you can see the bonus milestones below, if you sell the items or value 100$, you get the extra 5$!

The amount of bonus is changing in the bonus window and under the "Trade items" button.

To finalise the trade, c

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