How to complete verification?

This article will show you how to complete your verification and answer most of your burning questions.

How does the verification work?

We work with our partner SumSub, which allows you to send us your data. Once you click "Continue" in the "Verification" tab, you will be redirected to our partner. They will provide all the information you need and carry you through the whole process.

If you are unsure how to proceed, our dedicated support team will be more than happy to help and answer all your questions. Do you know how to contact us? Please check this article.

Where can I complete my verification?

Completing your verification is easy! Please follow these steps:

Go to your "Personal Area" and verify your email address

Next, on the left, find the "Verification" tab and input your details in the "Billing Details" section

Navigate to the "Confirm Identity" section and click "Continue"

What do I have to provide to pass the verification?

We ask you only for 2 things:

A picture of ID document, such as a passport, national ID, or driver's license. For certain documents, we can ask you to take pictures of both sides.
A brief facial scan using your device's camera to confirm you are a real person. To pass, simply frame your face on screen and slowly move your head in a circle as instructed.

Please do not use any computer programs to alter your ID or hide sensitive data. Such photos will not be accepted.

Can I decline the verification?

Yes, if you do not want to proceed with the verification, we can refund you the money. Keep in mind that when you decline this procedure you can not deposit funds unless you complete the KYC.

How do you protect my data?

We are aware that sending personal information is a very delicate case, but our EU-regulated system and SumSub partner keep it secure.

On the site we publicly display our Privacy Policy, where we explain in detail what we do with collected data and how we safeguard it. Our company is registered in the European Union and we are obligated to obey the strict safety procedures. You can read more here.

We need all information to identify you as a rightful owner of the funds used for purchase. The procedure is necessary to protect funds owners from fraudsters and other scams attempting to use illicitly obtained payment credentials to cash out virtual items with no trade. This procedure is mandated by law and is common for all institutions dealing with digital purchases, where shipping address is not provided.

Updated on: 07/09/2026

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