Articles on: Deposit

How to initiate the refund process?

This article will help you understand the refund process.

When can you get a refund?

According to our official Refund Policy we initiate the refunds in particular situations:

You did not receive the ordered items
You did not use the deposited funds
The transaction was fraudulent

Keep in mind that with making a purchase you agree to our Refund Policy

How to request your refund?

If one of these situation happen to you, please contact us via live support chat. Tell our Agents about the refund reason and provide the transaction ID. If you paid via cryptocurrency prepare also the address of your wallet.

Our support team is here to help!

Support team will help you with the whole process and answer all the questions.

Do you know how to contact our support? If not, read this article

Updated on: 01/08/2025

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