Articles on: Trading

What if I did not receive the order or get only part of it?

This article will explain the problems with trades.

Didn’t get your items? Start here!

If you did not receive your items after successful trade on Steam, check your "Backpack" on SkinsMonkey. If you bought an item with Trade Lock, you will have to wait a few days to withdraw it.

Do you not know what a trade lock is? Check our explanation here! Also, read this article to locate the "Backpack"

Check your trade status

If you did not buy the item with Trade Lock, please check the current status of your trade in the "Transactions" panel. Read the meaning of statuses in this article.

Some items missing? We’ve got you

If you do not receive all of your items from trades, this may be because of a technical issue that occurred during your transfer. If that happens, the items that did not make it to your Steam inventory will be credited to your SkinsMonkey account balance.

Still stuck? Let support help you out

If your balance is not credited after a while, make sure to contact our support to fix the issue.

To contact our support, read this instruction

Updated on: 18/02/2026

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