What if I did not receive the order or get only part of it?
This article will explain the problems with trades.
If you did not receive your items after successful trade on Steam, check your "Backpack" on SkinsMonkey. Is there a possibility that you bought an item with Trade Lock and you will have to wait a few days to withdraw it.
Do you not know what a trade lock is? Check here! Also read this article to locate a "Backpack"!
If you do not receive all of your items from trades this may be because of a technical issue that occurred during your transfer. If that happens, the items that did not make it to your Steam inventory will be credited to your SkinsMonkey account balance.
If your balance is not credited after a while, make sure to contact our support to fix the issue.
To contact our support read this instruction.
If you did not receive your items after successful trade on Steam, check your "Backpack" on SkinsMonkey. Is there a possibility that you bought an item with Trade Lock and you will have to wait a few days to withdraw it.
Do you not know what a trade lock is? Check here! Also read this article to locate a "Backpack"!
If you do not receive all of your items from trades this may be because of a technical issue that occurred during your transfer. If that happens, the items that did not make it to your Steam inventory will be credited to your SkinsMonkey account balance.
If your balance is not credited after a while, make sure to contact our support to fix the issue.
To contact our support read this instruction.
Updated on: 14/07/2022
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